Exterior and warranty condition inspection of the equipment
Reproducing the error as described by the customer and documenting it
Receiving information, diagnosing the device using official tools from Apple
Placing an order for genuine components/parts from Apple and performing replacements, including waterproof adhesive and screws, for the device
Updating genuine component information into the system and upgrading to the latest operating system
Testing each function and running diagnostics according to Apple's standards
Sending the device back along with a service quality survey form via email to the customer