We deliver dedicated and genuine Apple-standard services
Our services encompass the most popular Apple products, including iPhone, iPad, Apple Watch, and AirPods
The repair process
01
Overview inspection
Exterior and warranty condition inspection of the equipment
02
Reproducing the error
Reproducing the error as described by the customer and documenting it
03
Diagnosing the condition of the equipment
Receiving information, diagnosing the device using official tools from Apple
04
Ordering components
Placing an order for genuine components/parts from Apple and performing replacements, including waterproof adhesive and screws, for the device
05
Updating components
Updating genuine component information into the system and upgrading to the latest operating system
06
Functionality testing
Testing each function and running diagnostics according to Apple's standards
07
Sending the device back
Sending the device back along with a service quality survey form via email to the customer
Our commitment
For service exchange
The device will be replaced according to Apple's standards and policies. The manufacturer's warranty period is extended up to 90 days or based on the remaining warranty of your device. The replacement service is applicable for cases of water damage, impact, breakage, accidental damage during usage, or when the hardware warranty has expired within 1 year. The service does not cover devices that are severely broken, heavily damaged, or have undergone unauthorized repairs or interventions through non-official service channels. The replacement cost includes VAT and repair fees.
For replacement parts and batteries
All components are replaced according to Apple's highest standards (including replacing waterproof adhesive and using new genuine screws, along with some parts). The manufacturer's warranty period for replaced parts extends up to 90 days from the replacement date or based on the remaining warranty of your device. SDCare provides official repair services for cases where the device's battery has degraded over time. The replacement cost includes VAT and repair fees.
Security commitment
At ShopDunk Care, we highly value user privacy and data security through stringent security standards and internal controls. ShopDunk Care recommends customers to back up and erase all data on the device before bringing it to the service center..
